Frequently Asked Questions

What geographic locations does Neura currently serve?
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How many video visits with providers are included in the membership?
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What happens if I need a scan (MRI, CT, x-ray, etc.)?
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What happens if I need to cancel or reschedule my appointment?
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What ages does Neura serve? Do you treat children?
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How do I cancel my subscription?
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Does Neura currently accept insurance?
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What types of providers can I see on Neura?
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Can I access Neura's app on iPhone and Android?
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What happens if I don't show up to my video appointment with a neurologist?
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How does this work with my in-person neurologist?
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Does Neura accept Medicare?
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How much does Neura cost?
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Can I get a copy of the doctor's notes from my video appointment?
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Does Neura accept Mediсaid?
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What is Neura?
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Is my information kept private?
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