Frequently Asked Questions

Currently, the Neura app is available to anyone across the US for all features. Neura patients in CA, CO, CT, FL, IL, MO, NY, OH, OR, PA, and VT can be directly prescribed medications, and patients have the option for medications to be delivered to their doorstep or called into a local pharmacy.

For patients in other states, our neurologists hold informational consultations and recommend a customized treatment plan. This may include specific prescription medications -- and with your permission, we reach out directly to your existing doctor (PCP or other specialist) to communicate our medication recommendations, asking if he or she can write the prescription based on our evaluation. In most cases the doctors are willing to do this. We can also refer you to a local provider if you need more assistance.

One video visit with a provider every 3 months is included in your membership. If you want to schedule additional video visits once you have used your allotment, you can do so for $75 per additional visit.

Neura providers can write referrals for you to get any necessary scans.

You must cancel or reschedule at least 24 hours before your appointment. Otherwise, you will incur a $75 charge for your replacement appointment.

Neura can serve patients ages 14 and older. We are working on treating younger patients in the near future! 

To cancel your membership, please email support@neurahealth.co and we will cancel it the day of your request.

We currently do not accept any insurance for appointments with Neura doctors, although we are working on it. However, prescription medications prescribed by your Neura neurologists would be covered by your insurance.

Neura offers access to board-certified neurologists who specialize in headaches, as well as our Care Concierges, who are able to assist you with tasks such as billing or insurance reimbursement, and even providing emotional support.

Yes, Neura serves both iPhone and Android users.

Your concierge will reach out to reschedule. After 3 no show's, we reserve the right to terminate your program.

Neura works independently of your in-person neurologist - we can provide referrals for in-person visits if required. We can also export your medical data if helpful to share with your in-person doctor.

We currently do not accept any insurance although we are working on it.

Your first week costs just $1. After that, it's $7/week for access to the Neura membership, billed monthly at $28/month. This includes our tracker, unlimited texting with your care team, and regular video visits. Our neurologists recommend a video visit every 3 months for most patients. Please see our Pricing Page for more detail.

Sure! Message your Care Concierge in the app, or email support@neurahealth.co and we can send this to you.

We currently do not accept any insurance although we are working on it.

Neura is a virtual clinic dedicated to empowering people with chronic headache and migraine to better manage their condition. We offer easy access to top quality care. To learn more, visit Why Neura.

All of your information will be kept private in accordance with HIPAA. Our product has been audited and approved for HIPAA compliance.